The hirer acknowledges that the hire of any equipment or linen is subject to all of the terms & conditions listed below which represents an agreement between the Hirer & Brunswick Heads Laundrette & Holiday Hire (BHLHH).
GENERAL TERMS & CONDITIONS:
1. All hire items remain the property of Brunswick Heads Laundrette & Holiday Hire (BHLHH) at all times;
2. Full payment is required prior to delivery of hire items as outlined on the invoice issued by BHLHH.
3. Non Linen hire items are to be returned and/or collected as agreed inclusive of all parts, undamaged, clean and in good working order.
On failure of all this condition the hirer agrees to pay BHLHH reasonable repairs, replacement and/or cleaning expenses required to rectify.
4. Linen Hire items are to be returned and/or collected undamaged and requiring reasonable cleaning to return them to a hirable state. On failure of this condition the hirer agrees to pay BHLHH reasonable additional cleaning expenses or replacement costs required to rectify.
5. BHLHH may seek to recover from the Hirer full replacement costs for items that become damaged or are lost during the period in which the Hirer had possession of them.
6. The Hirer is responsible for insuring the items during the period in which the Hirer has possession of them.
7. Whilst BHLHH seeks at all times to show a ‘duty of care’ in the provision of clean, working items for hire no assurance is provided in respect of the condition of the property or its suitability for any purpose;
8. Whilst BHLHH seeks at all times to show a ‘duty of care’ but accepts no responsibility or liability for loss, damage or injury that may occur to any person, persons or property as a result of use of the hire item.
9. It is the Hirer’s responsibility to ensure the hired item is appropriate for the Hirer’s intended use.
10. Hire rates are subject to change without notice though all agreements will be honoured as per rates outlined on the invoice issued by BHLHH.
INDEMNITY:
1. The Hirer shall indemnify BHLHH, BHLHH’s Owners, BHLHH’s employees and agents from all loss, damage, injury, actions or claims arisisng directly or indirectly from the use of hire items. This includes negligence shown to be the fault of BHLHH, BHLHH’s Owners, NHLHH’s employees and agents.
DELIVERY:
1. Delivery is made prior to or on the date of arrival. Access is to be arranged and provided by the hirer or through the booking agent and/or property manager.
PICK UP:
1. Collection occurs after 10am on the date of departure. Access is to be arranged and provided by the hirer or through the booking agent and/or property manager.
2. Items for collection must be in clean, working order and re-packaged as delivered.
3. The Hirer is to place items for collection in the delivery area on departure.
4. If bed making has been included in the requested services, beds are required to be stripped of all hired linen prior to leaving and packaged into the bag(s) provided.
FAULTY ITEMS / RETURNS:
1. any faulty items will be replaced – please contact BHLHH immediately if there are any issues with items hired.
CANCELLATION / REFUNDS:
1. All cancellations must be communicated by phone and followed up via email.
2. All cancellations after delivery has been made will incur a $20 delivery fee.
3. Cancellations within 24 hours of the agreed delivery/pick up date will incur a $10 administration fee.
Cancellations made outside of 24 hours from the agreed delivery/pick up date will receive a full refund.